Frequently Asked Questions
Find quick answers about orders, shipping, returns, exchanges, sizing, garment care, payments, and support.
Orders & Shipping
Contact us as soon as possible with your order number. Orders are packed quickly, so changes are only possible before the order has entered packing or shipped. If it is already on the way, you can return eligible items once they arrive.
When your order ships, you will receive a confirmation email with a tracking link. Tracking can take up to 24 hours to update after the carrier receives the parcel.
Orders usually need 1-2 business days for processing before they ship. Delivery time depends on your location and the shipping method selected at checkout. Sales, holidays, and carrier delays may add extra time.
Returns & Exchanges
You can return eligible items within 30 days of delivery. Items must be unworn, unwashed, unaltered, free from marks or scent, and returned with original tags and packaging where supplied.
The fastest way to get a different size or colour is to place a new order and return the original item for a refund. If an exchange option is available, exchange availability depends on current stock.
Final Sale items, gift cards, worn or washed items, altered garments, and items missing original tags may be excluded. For hygiene reasons, underwear, swimwear, bodysuits, socks, and similar intimate items must be unworn with seals intact.
Sizing & Fit
Use the size guide on each product page and compare the measurements with a similar item you already own and like. If you are between sizes, choose the larger size for a relaxed fit or the smaller size for a closer fit.
Fit can vary by fabric, cut, stretch, and wash. Check the product description, fit notes, model details, and measurements before ordering.
Some popular styles and core colours may be restocked, but limited pieces may not return. If a product has a restock alert option, sign up on the product page.
Care, Payments & Support
Always follow the care label inside the garment first. As a general rule, wash similar colours together in cold water, turn printed or delicate garments inside out, avoid bleach, and air dry where possible.
Available payment methods are shown at checkout and may include major credit and debit cards, digital wallets, PayPal, gift cards, or store credit.
Use the contact form on the Contact page and include your order number if your question is about an existing purchase. For damaged, incorrect, or missing items, include photos so the team can resolve it faster.